Urban Retreat Day Spa // Elite VIP Club
Elite Club FAQ
When does my membership start?
Your membership will start as soon as your first payment of $59.80 has been received.
What happens if I go away on holiday?
The good news is when you are away, you can pass on your Club card to a friend or family member to receive your free treatment in your absence. This will just cost them $25 on the day.
Can I roll over my free monthly facial and save it for another time?
No sorry. You have one free treatment each month. If you cannot make it for any reason you may pass it onto your friend or family member but we cannot roll it over to the following month.
Can I share my club membership?
Yes. We encourage you to bring in a friend or family member once a month to share your free oxygen facial experience. They will receive the same treatment as you at a cost of just $50 to them. No other club benefits are transferable.
What if I want to cancel my membership?
You can cancel at any time. We just need one month's notice in writing. It will also cost you $97 cancellation fee if you cancel within the first 12 months.
What happens if I lose my membership card?
One of our friendly team members will issue you with a new card at a cost of $10.
What if my payment doesn’t go through?
We use a third party to collect all payments and they will be in touch with you and help you sort out the issue. Your membership will be put on hold until the payments have been received, then you're free to enjoy all your membership benefits once again.
Do I get discounts on all promotions the spa offers?
Your membership discounts only cover full priced services and products; however, you will get VIP status on all promotions within the spa. What does this mean? You will be offered them first with a priority booking.
What does my membership exclude?
Unfortunately, we cannot offer feather touch tattoo and injectables as part of the membership.These are specialist services, however we will at times put out offers to Elite members for these services when time permits.
What does it cost?
Your Elite Club membership costs $15.45 per week and this gives you all the benefits listed on the member’s page.
There is a one of setup fee of $97 which covers all admin fees to get your club membership enrolled.
When does my Club membership expire?
Your membership is ongoing, however if you want to cancel that’s no problem. We just need one month's notice in writing. There is no cost if you have been a member longer than 12 months. A $97 cancellation fee will apply if you cancel within the 12 months of starting your membership.