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Terms & Conditions

Welcome to Urban Retreat Day Spa 

Arrival Time

To make the most of your experience, please arrive 15 minutes prior to your treatment start time to allow time for you to change, unwind and enjoy a soothing cup of herbal tea. Arriving late will reduce the treatment time, this is to ensure our next spa guest is not delayed.

As part of our services here at Urban Retreat Day Spa, our guest may like to extend their relaxation and enjoy complementary light refreshments after the treatment. Our refreshment bar varies and may include a selection of deserts, cakes, fruit, crackers, coffee, herbal tea & you may even enjoy a glass of wine.

Security

We ask you to please leave all valuables at home we cannot take any responsibility for valuables left on the premises.

Gift Vouchers

Gift Vouchers are valid for 36months from date of purchase (Unless specified as a promotional Gift Voucher that is valid for 12months). If the Gift Voucher is a treatment or package this treatment can only be guaranteed for 12months, after that your Gift Voucher will be reverted to a dollar value for you to choose something from our spa menu.

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We are not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances. Gift Vouchers are transferable, not refundable. No change will be given on any un-used portion of this Voucher. Not available against special offers.

Cancellations

If you are unable to make your booking, we kindly request 24hours notice. Failing to show or cancellation on the day of service will occur full payment charged to credit card on file, if you are using a Gift voucher that Gift Voucher will be redeemed for the amount required to cover the service. If you require to cancel a booking for a Tuesday, please email the spa direct via website no later then 24hours prior to your appointment, as we are closed Mondays.

Spa Etiquette

To ensure the comfort and relaxation of all guest, we ask that noise is to a bare minimum at all times. Mobile phones and other devices are discouraged, if you must bring your phone, we ask you to switch it off before you enter treatment areas and relaxation lounge. No smoking or vaping. We love families and children however we use chemicals and machines and must always follow OH&S guidelines therefore children are not permitted in the treatment rooms or lounge area. 

Pregnancy

Please advise us of your pregnancy at time of booking. Some services may not be suitable and we are required to ensure that you are out of your first trimester. For the comfort of you and your baby our pregnancy massages are performed with you in a side laying position supporting your body with comfortable pillows, this ensures there is no pressure on your lower back. 

Health Conditions

Please inform us at time of booking of any medical or health conditions, allergies or injuries. We recommend that you consult with your Doctor which treatments will be safe for you, if you have any health conditions.

Couples | Group Bookings

We have couples rooms so our guest can share their experiences with a friend or loved one, request a couples room when booking. We host many group bookings for celebrations including Birthdays, Hen Parties & Corporate groups. Group bookings we recommend booking early to ensure we have the availability for you and your guest. We require a non-refundable deposits at time of booking to secure the spa group booking. 

Minimum Age

All spa guest must be a minimum age of 16+ years to enjoy our spa services , including our teen facials. 

Parking

Please allow time for parking. Two larger car parking areas are found a short walking distance on Kent Street. We are located on Rockingham Beach next door to Baskin-Robbins Ice Creamery. 

Sickness Policy

We ask if you are sick, which included a cold, fever ,the flu, Covid etc that you please reschedule your appointment. This is for your own wellbeing and others please advise the spa no alter then 24hours prior to your appointment.

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